We sincerely hope that our families have no need to make an official complaint, but, if you do have a concern, we would urge you to discuss this with us.

In the first instance, you should discuss any concerns you have with your child's key person.  Most problems can be quickly rectified once we are fully aware of the situation,

If you feel that the problem persists, then please discuss your concerns with one of our managers.  Hopefully, most problems can be sorted without further elevation.

If you wish to proceed with an official complaint, please detail you full complain in writing.  We will acknowledge receipt of your complaint and respond in writing.  We want to work in partnership with our families to alleviate any concerns and to rectify any issues as quickly as possible, so it's important that we work in partnership to find agreeable resolutions for all.

If you still feel that an issue has not been resolved, you can elevate your concerns to our current Chairperson to discuss the complaint in full and to explore any further options to reach a resolution.

If, despite having extensively explored all of the above options, you still feel an issue has not been resolved, then you can contact Ofsted directly.  We hope that we have been able to resolve any issues prior to this.

This information is available to view on our parent notice board.